It does seem like perhaps its the window server, because there are other log entries after the time of the freeze (before forcing a reboot) which would tend to confirm that at least some processes are still alive and running. I've looked through all the console logs each time it has frozen (after rebooting), and I can't find any related crash info, or any clues. (I tried power cycling the keyboard, but couldn't bring up the force kill window). It would move around the screen, but nothing else would respond. The latest time it happened, however, the mouse pointer was still alive, and I was even able to reconnect the mouse when I cycled power on the mouse. Up until the most recent freeze, everything is frozen. I've disabled just about every Safari extension, and almost all login items. It occurs in both the primary user account, and other secondary user accounts. It's been doing this at least once per day, sometimes more often. It seems to be related to having any browser window with video in it (even if paused), or maybe any app that uses QuickTime (I've been using the QuickTime player quite abit, also). Through Bomgar, I can move the 'cursor' but again, no inputs register.I started seeing this happen on my 2012 27' iMac shortly after updating to High Sierra. Also notable is that I've tried accessing the SRS with our remote support tool while it's in this state. When it locks up, you can still see 'halo' around the touch input on the screen where you press your finger to the screen. It is kind of strange when it freezes, and I've literally been using the device when it happens. I have tried rebooting it daily in the early morning, but it seems to happen randomly (and usually when someone is having an important meeting).Ĭurrently the Surface is on Windwith all other current updates installed. The main issue right now is that the unit locks up completely from time to time. Currently the device is not domain joined. We purchased the package from Logitech with the Surface pre-imaged, so we did not image ourselves. We have had a multitude of issues with the Smartdock/SRS we purchased to demo/test.

Skype video freeze stops moveing